Refunds Policy: Refunds are administered by the Billing Department during their regular hours of operation: Monday through Friday, from 10 am to 6 pm Eastern Time (closed on Federal holidays). All transactions are subject to the following Refund Policies:
Refund, Chargeback, and Service Policy
Effective Date: January 2025
At Rank On Top LLC, we value transparency, professionalism, and integrity in all our digital marketing, SEO, and web design services. This policy outlines our stance on refunds, chargebacks, service commitments, and responsibilities to protect our business and ensure clear communication with our clients.
Refund Policy
General Refund Terms
No Refunds: All payments for services provided by Rank On Top LLC are final and non-refundable.
Once work has commenced on any project, refunds will not be issued, regardless of the stage of completion or client satisfaction.
Web Design Services
Web design projects require full upfront payment.
Once the website is delivered and login credentials are provided, all services are considered complete, and no refunds will be issued.
Clients are responsible for safeguarding their website credentials and deliverables. Any recovery, edits, or reconfiguration after delivery will incur additional charges.
SEO Services
SEO services require a minimum 6-month contract commitment to ensure sufficient time for results.
No Refunds for Early Termination: Clients cannot cancel SEO contracts within the 6-month term. If they attempt to cancel, the full remaining balance of the contract will remain payable.
Rank On Top LLC is not responsible for any negative impact caused by other marketing companies engaged by the client.
Chargeback Policy
Strict No-Chargeback Clause
Clients agree to resolve all disputes directly with Rank On Top LLC before considering chargebacks.
Filing a chargeback without prior communication and resolution attempts is a violation of this policy and will be escalated to our legal advisors.
Legal Consequences for Unauthorized Chargebacks
Unauthorized or fraudulent chargebacks will result in:
Financial recovery through legal channels.
Reporting to relevant authorities.
Potential criminal charges under New Jersey laws (2025).
Clients initiating a chargeback without cause or prior resolution efforts will be held liable for legal costs incurred by Rank On Top LLC.
Service Delivery and Responsibility
Web Design Services
Upon delivery of the final website, ownership is transferred to the client for a lifetime.
All post-delivery requests for changes, fixes, or additional features will incur extra costs unless explicitly covered in the original agreement.
SEO Services
SEO is a process-oriented service requiring patience and time, with results typically visible after several months.
Exclusive SEO Agreement: Clients who engage multiple marketing companies simultaneously for the same SEO or digital marketing efforts must acknowledge:
Rank On Top LLC is not responsible for any conflicts, penalties, or issues caused by other service providers.
No Liability: For example, if another marketing provider takes actions that lead to a Google Business Profile suspension, Rank On Top LLC will not be held accountable.
Third-Party Interference
If any third-party marketing company attempts to pressure a client to cancel services with Rank On Top LLC or acts against our business, clients are not eligible for refunds, nor will chargebacks be accepted under any circumstances.
Cancellation Policy
Web Design Services
Once the project begins, cancellation is not permitted.
No refunds or chargebacks will be processed after delivery of the final website.
SEO Services
SEO contracts are binding for a minimum 6-month term.
Cancellation before the end of the term is not allowed. Attempting to cancel will result in the client being charged the full remaining balance of the contract.
Client Acknowledgment
By engaging our services, clients agree to the following:
All payments for services are final and non-refundable.
SEO contracts require a 6-month minimum commitment with no early termination.
Rank On Top LLC is not responsible for conflicts, penalties, or issues arising from third-party marketing providers.
No refunds or chargebacks will be granted if third-party providers pressure clients to cancel or undermine Rank On Top LLC.
Filing a chargeback without first contacting Rank On Top LLC to resolve issues will result in immediate legal action.
Website credentials and final deliverables are the client’s responsibility upon delivery.
Contact Information
Phone: 786-220-3252
Email: Info@rankontop.us
Hours: Monday to Friday, 10:00 AM to 6:00 PM Eastern Time (Closed on Federal Holidays)
This policy is effective as of January 2025 and supersedes all previous versions. Rank On Top LLC reserves the right to update this policy at any time.