Refund Policy

Refunds Policy: Refunds are administered by the Billing Department during their regular hours of operation: Monday through Friday, from 10 am to 6 pm Eastern Time (closed on Federal holidays). All transactions are subject to the following Refund Policies:

Refund within 24 Hours:

• All customers are entitled to a full refund within 24 hours of initial services rendered, provided that the work has not been completed. In such cases, we will revert the listing to its state before any work was initiated, and refund 100% of the purchase price. A customer support representative will access the listing to ensure a full restoration.

Refund Exclusions:

• Customers who express buyer’s remorse or those who cancel services under third-party pressure are not considered valid grounds for a refund.
• If the work has been completed and the customer claims dissatisfaction due to buyer’s remorse or third-party influence, no refunds will be issued. We take pride in our work, and we consider the service fulfilled under these circumstances.

Second Service Attempt:

• If a customer is dissatisfied with the service’s state, a second service attempt will be made at no additional cost. The customer must grant our technicians access to the listing for resolving any outstanding issues within 7 days of the sale.

Full Refund Conditions:

• If our technicians fail to resolve the issue within 7 days from the original purchase date, a full refund will be issued. To be eligible for a full refund, the customer must provide our technicians with a reasonable opportunity for a second repair attempt within the seven-day period.

Company Information:

Please note that Rank On Top LLC, a local New Jersey-based company, is responsible for the administration and enforcement of these refund policy.

Chargeback Policy:

At Rank On Top LLC, we take chargeback disputes seriously to maintain the integrity of our services and protect our business interests. As such, we have implemented a strict chargeback policy outlined below:

1. Authorized Payments: All payments for our digital marketing services are processed through PayPal. By engaging our services and making payments through PayPal, clients agree to adhere to PayPal’s terms of service and policies.
2. No Refund Policy: As a digital marketing agency, we provide specialized services tailored to each client’s unique needs. Due to the nature of our work and the time-sensitive nature of our services, we do not offer refunds for completed work or unused hours.
3. Dispute Resolution: In the event of a dispute or disagreement regarding services rendered or payments made, clients are required to contact Rank On Top LLC directly to resolve the issue amicably. We are committed to addressing any concerns promptly and finding mutually satisfactory solutions.
4. Chargeback Prevention: Clients are prohibited from initiating chargebacks through their bank or financial institution without first attempting to resolve the issue with Rank On Top LLC. Chargebacks should only be considered as a last resort after exhausting all avenues for dispute resolution.
5. Legal Action: Any client found to be in violation of our chargeback policy by initiating unwarranted or fraudulent chargebacks will be subject to legal action. Such actions may include but are not limited to pursuing financial compensation, reporting the incident to relevant authorities, and pursuing criminal charges under the laws of New Jersey 2024.
6. Client Acknowledgment: By engaging our services and making payments, clients acknowledge and accept the terms outlined in this chargeback policy. This policy serves as a legally binding agreement between Rank On Top LLC and our clients.