Refund Policy

Refunds Policy:

Refunds are administered by the Billing Department during their regular hours of operation: Monday through Friday, from 10 am to 6 pm Eastern Time (closed on Federal holidays). All transactions are subject to the following Refund Policies:

Refund within 24 Hours:

  • All customers are entitled to a full refund within 24 hours of initial services rendered, provided that the work has not been completed. In such cases, we will revert the listing to its state before any work was initiated, and refund 100% of the purchase price. A customer support representative will access the listing to ensure a full restoration.

Refund Exclusions:

  • Customers who express buyer’s remorse or those who cancel services under third-party pressure are not considered valid grounds for a refund.
  • If the work has been completed and the customer claims dissatisfaction due to buyer’s remorse or third-party influence, no refunds will be issued. We take pride in our work, and we consider the service fulfilled under these circumstances.

Second Service Attempt:

  • If a customer is dissatisfied with the service’s state, a second service attempt will be made at no additional cost. The customer must grant our technicians access to the listing for resolving any outstanding issues within 7 days of the sale.

Full Refund Conditions:

  • If our technicians fail to resolve the issue within 7 days from the original purchase date, a full refund will be issued. To be eligible for a full refund, the customer must provide our technicians with a reasonable opportunity for a second repair attempt within the seven-day period.

Company Information: Please note that Creative 360 Pro, a local New Jersey-based company, is responsible for the administration and enforcement of these refund policy.

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